Complaints

If you have a complaint about any aspect of Affinity Radio output or activity, we have put in place a Complaints and Grievance Procedure to deal with your complaint.

Please note that Affinity Radio is owned and operated by Affinity Media NE CIC under a DAB and community radio licence.

Affinity Radio’s on-air output is licensed and regulated by the broadcast regulator OFCOM and we are under an obligation not to broadcast material which is unfair, harmful or likely to cause offence. OFCOM regulates this principally by acting upon complaints received from listeners.

Please note that OFCOM does not regulate any activity online or on social media.

If you hear something on air you think is wrong, please contact us in the first instance. We’d like to help put things right.

You can contact our Board of Directors to discuss anything you have heard on air. Please email with the subject as “COMPLAINT either RADIO SHIELDS or AFFINITY RADIO” admin@affinitymedia.uk and your complaint will be fully investigated with a written reply within 14 days.

You can also write to

The Board of Directors

Affinity Media NE CIC

Pride Media Centre

Pelaw

Gateshead

Tyne and Wear

NE10 OHW

If we are unable to resolve your issue, you can then make a formal complaint to Ofcom by contacting them and including our initial response to your complaint.

Ofcom Contact Centre
Riverside House
2a Southwark Bridge Road
London
SE1 9HA

You can also call Ofcom on 0845 456 3000 (local rate) or email contact@ofcom.org.uk.